Y-Trace & Apis Prime
Last updated: 26/11/2025

Y-Trace (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our digital services, or interact with the Apis Prime technology suite.

By using our services, you consent to the terms of this Privacy Policy.

1. Types of Personal Information We Collect

Under the Australian Privacy Act, “personal information” means any information that identifies, or could reasonably identify, an individual.

1.1 Information you provide to us

We may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Business and operational details
  • Records you submit through forms, enquiries, or account creation

1.2 Information automatically collected

When you visit our website or platforms:

  • IP address
  • Browser type, device type, operating system
  • Website usage data and analytics
  • Cookies, pixels and tracking technologies (e.g., Google Analytics, Meta Pixel)

1.3 Apis Prime platform and device data

Apis Prime may collect:

  • Sensor data from in-hive or external monitoring devices
  • Inspection notes you enter manually or via voice capture
  • Site or hive identifiers
  • App usage information

This data supports hive health analysis, insights, reporting, and risk alerts.

2. Use of the Device Camera (APIS PRIME App)

In accordance with APP 3 (collection of solicited personal information):

The APIS PRIME app uses the device camera solely for core functionality
(for example, scanning QR codes or capturing images chosen by the user).
No camera data is stored, transmitted, or shared with any third party.

The camera activates only when you choose to use a camera-enabled feature.

3. Why We Collect Personal Information (APP 6)

We use your information to:

  • Provide and maintain Apis Prime services
  • Deliver insights, reports, alerts, and beekeeping analytics
  • Improve system accuracy, performance, and features
  • Respond to enquiries and provide customer support
  • Manage accounts, subscriptions, and system access
  • Perform troubleshooting and security processes
  • Comply with Australian legal and regulatory requirements

We do not sell, rent, or trade your personal information.

4. How We Collect Personal Information (APP 3 & 5)

We collect information through:

  • Online forms and portal registrations
  • Email, phone, or direct communication
  • Device sensors and optional app features
  • Website analytics and tracking tools
  • Cookies and usage monitoring

Where reasonable and practical, we collect information directly from you.
If we receive it from a third party, we will take reasonable steps to notify you of its receipt.

5. Disclosure of Personal Information (APP 6 & 8)

We may disclose personal information to:

  • Technology providers who help operate the Apis Prime platform
  • Hosting and cloud infrastructure partners
  • External analytics tools (Google, Meta, etc.)
  • Legal, regulatory, or government authorities when required

We ensure third parties comply with the Privacy Act and uphold confidentiality.

Overseas disclosure (APP 8)

Some service providers may store or process data overseas (for example: the United States, Europe or Asia). If this occurs, we take reasonable steps to ensure they comply with Australian privacy requirements.

6. Data Storage, Security & Protection (APP 11)

We store information securely using:

  • Encrypted servers
  • Secure cloud infrastructure
  • Access-controlled systems
  • Regular security monitoring
  • Multi-layer authentication for sensitive systems

We take reasonable steps to protect your information from unauthorised access, misuse, interference, loss, or disclosure.

7. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

  • Analyse website performance
  • Improve user experience
  • Personalise content
  • Track advertising analytics

You may disable cookies in your browser settings, but some website features may not function properly.

8. Access and Correction (APP 12 & 13)

You have the right to request:

Access

A copy of the personal information we hold about you.

Correction

Updates or corrections to inaccurate or outdated information.

Requests can be made by contacting us at hello@ytrace.com.au
We will respond within a reasonable timeframe, typically within 30 days.

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide Apis Prime services
  • Meet legal, regulatory, or contractual obligations
  • Maintain operational records

If you request deletion, we will take reasonable steps to remove personal information unless retention is required by law.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

11. Complaints (APP 1.4(f))

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint:

Step 1 – Contact Us Directly

Email: hello@ytrace.com.au
We will investigate your concern and respond promptly.

Step 2 – Lodge a Complaint with the OAIC

If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Products or services
  • Legal or regulatory requirements
  • Technology or operational practices

The latest version will always be available on our website.

13. Contact Us

For privacy questions, requests, or complaints, please contact:

Y-Trace
Email: hello@ytrace.com.au
Address: Y.hub, 128 Yanchep Beach Road, Yanchep WA 6035, Australia

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